Imperial Beauty
(A venture of ISHWARI PRASAD & SONS PVT. LTD.)
Effective Date: 15th February 2026
This Shipping Policy outlines the terms and conditions related to order processing, dispatch, and delivery for purchases made through the Imperial Beauty ecommerce platform operated by ISHWARI PRASAD & SONS PVT. LTD.
1. Order Processing Time
All confirmed orders are processed and dispatched within 24–48 working hours from successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During peak seasons, promotional sales, or unforeseen circumstances, dispatch timelines may extend slightly.
2. Shipping Locations
We currently ship across India.
For bulk or special international shipping inquiries, customers may contact customer support directly.
3. Delivery Timelines
Estimated delivery timelines after dispatch:
Metro Cities: 2–4 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to:
Courier partner delays
Weather conditions
Natural events
Government restrictions
Incomplete or incorrect address details
4. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
Free shipping may be offered during promotional campaigns or on orders above a specified value.
Shipping fees are non-refundable unless the error is from our side.
5. Order Tracking
Once your order is dispatched:
A tracking number will be shared via SMS or email.
Customers can track shipments directly through the courier partner’s website.
If tracking details are not received within 48 hours of dispatch, please contact customer care.
6. Address Accuracy
Customers are responsible for providing:
Correct shipping address
Accurate pin code
Valid contact number
Imperial Beauty is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If a package is returned due to incorrect address or unavailability, reshipping charges may apply.
7. Delivery Attempts
Courier partners generally attempt delivery 2–3 times.
If the customer is unavailable after multiple attempts:
The order may be returned to us.
Re-dispatch will be processed after confirmation and additional shipping charges, if applicable.
8. Damaged or Tampered Packages
At the time of delivery:
Customers must check the package condition.
If the outer packaging appears damaged or tampered, do not accept the parcel.
Immediately report the issue to customer support within 24 hours with clear photographs.
Failure to report within the specified timeframe may result in claim rejection.
9. Delays Beyond Our Control
Imperial Beauty shall not be liable for delays caused by:
Natural disasters
Strikes or lockdowns
Transportation disruptions
Customs or regulatory restrictions
Force majeure events
We will make reasonable efforts to inform customers in case of significant delays.
10. High-Value Orders
For security purposes:
High-value orders may require additional verification.
Delivery may require OTP confirmation or signature upon receipt.
11. Partial Shipments
In rare cases, if an item is temporarily unavailable:
The available items may be shipped separately.
Customers will be informed accordingly.
12. Risk of Loss
Risk of loss and title for products pass to the customer upon successful delivery to the shipping address provided at checkout.
13. Contact Information
For shipping-related queries:
Imperial Beauty
ISHWARI PRASAD & SONS PVT. LTD.
Krishna Nivas, 496 Kalbadevi Road,
22, Bomanji Master Ln,
Mumbai, Maharashtra – 400002
Customer Care: +91- 9136 146 858
Email: support@imperialcosmetic.com
